The core focus of this Third Space from a building users perspective would be to allow for greater human-to-human communication over and above other places in the City of London, even their own offices.
RATINGS FOR TYPES (FOR WORK)
- Focus on meeting rooms for senior execs.
- Furniture within meeting rooms should be different - not just standard boardrooms and with chairs around. Competing against “let’s just go to the Ned, it’s comfortable”.
- Break out space to have a focus on being more of a business lounge with modern comforting furniture, not hot desking.
- Ensure that people movement around the space does not cause distraction or create a transient nature.
- This is not a drop-in coffee shop.
- Reduce sound reflection
- The space must be reflective of multi-faith, gender identity and worldwide behavioural norms. It is no longer acceptable to provide environments that are hetero-normative and exclusive to cultural sensitivities.
- Hi-Tech / Hi-End event space - should be for specialist training and events
- Connect 2nd & 3rd floors via internal staircase within space - reduce elevator usage
|COMFORT RISK||DESCRIPTION||CAUSE||EFFECT||PROBABILITY||IMPACT||MITIGATION TECHNIQUES|
|AIR QUALITY||Stale Air/poor quality air||Too much carbon dioxide not escaping space - the air we exhale holds around a hundred times more CO2 — about 40,000 ppm — than the air we inhale.||Concentrations above 600 particles per meter can cause classic symptoms of CO2 poisoning: labored breathing, headaches, rapid pulse rate, hearing loss, hyperventilation, sweating, and fatigue (H). As a result ineffective meetings can occur and dwell/reuse of space is likely to go down (S).||3/5||5/5||Any HVAC system must be working to a minimum standard of 5 to 8 litres per second, per occupant. Increasing wind flow (through fans), and having CO2 "eating" materials such as hemp as decoration/furnishing will help combat - It should also be noted that people are more tolerant of air movement if the direction of the air movement varies (CIBSE). Reduce the use of high intensity lights. Doubling the outdoor air supply rate can reduce illness and the occurrence of the sick building syndrome roughly by 10 per cent and increase office work output by roughly 1.5 per cent.|
|AUDITORY||Too loud||Reflective surfaces and too large open plan||Lack of dwell and re-use of space as does not meet task requirements (S). Lack of privacy will reduce decision to have important conversations in area (H).||4/5||5/5||Soft furnishings will break sound travel. Use an Acoustician or someone in Auralisation to measure sound transfer. Breaking up space through partial walls (such as green/plant room dividers) will add intimacy, character, sound reduction and be good for health).|
|AUDITORY||Too loud||Music||Lack of dwell and re-use of space as does not meet task requirements (S). It is another element that the brain is making decisions on, which despite awareness can be distracting to conversations or tasks, unless that music is a native sound to that person. As everyone has different rhymical tolerances, we advice against music (H).||3/5||5/5||If background sound is needed to help create another layer of ambiance, work with an acoustic engineer to create what is called "pink noice", however this should be tried and tested as even this can cause irritation to those on Autism Spectrum.|
|AUDITORY||Too loud||Sound travel||Lack of dwell and low re-use of space as does not meet task requirements, other spaces will be sought (S).||4/5||5/5||According to German standards, ambient noise must not exceed 55 decibels which is the requirement for “mainly intellectual work” - work characterized by high complexity and demanding creative thinking, decision-making, solving problems and effectively communicating — precisely the kind of knowledge work that, when performed well, puts leading enterprises ahead.|
|MATERIALITY||Physical discomfort||Furniture not meeing ergonmic requirements of diverse body requirements.||Older workers, those with variances, injuries and ailments will not engage with the space (S), they are also likely to feel discomfort throughout initial use, reducing quality of interaction (H)||3/5||5/5||Any interior designer must be factoring in ergonmic furniture that supports varying body types.|
|MOBILITY & ORIENTATION||Not being able to access an area.||Not having the right physical provisions||Feelings of exclusion which can create stress or anxiety (S)||5/5||5/5||Ramps, lighting, handicapped lifts, wayfind for the visually impaired.|
|MOBILITY & ORIENTATION||Too dense layout||Seating areas are too densely packed.||Frustration from having to “climb” through groups of people and fear of disturbing groups (H).Collisions and interruptions (S).||1/5||3/5||Clear and good access to all areas.|
|SOCIAL||Feeling socially anxious or uncomfortable||Having too many strangers congregated in one space at a given time||Higher levels of stress (H). Less dwell or reduced engagement / recurrence Over use of “solo” or “private spaces” (S).||5/5||5/5||Having a person greet at the entrance and provide relevant information about how the space works. Creating smaller seating areas and creating areas lined against a wall indicating more physical safety. There could also be a technological solution attached, where a user could be informed about who is using the space at a given time. Aim to reduce “head-turning” and staring at any new person entering the space by separating sight lines.|
|SOCIAL||Feeling distractracted||Interruptions by people passing by or by people seeking interaction at the wrong time.||People leaving the space earlier than intended (H). Over-use or unintended use of private spaces or corners (S).||5/5||4/5||Increased levels of private/solo space with limited amounts of social interaction.|
|SOCIAL||Too busy||Unexpected numbers of people in communal areas / double booking of rooms.||Higher levels of stress (H). Less dwell or reduced engagement / recurrence Over use of “solo” or “private spaces”. This could also lead to people not using the space, forcing them to stay at their desks or lack of adoption of the third space (S).||2/5||3/5||Internal technology facility to check real-time availability of booking meeting rooms and spaces. Real time occupancy should also indicate to potential users levels of transient of permanent activity as to show how "calm" or "buzzy" a place is at that time and help diary managers find ideal times for their staff/colleagues. This can also be solved on ground floor when a person meets them at a desk via a screen/iPad at reception that can indicate whether internal casual meeting is a good idea or whether to go elsewhere|
|SPATIAL VARIETY||Too many sensorial distractions||A saturation of physical elements that create incoherence in the space.||Increasing cognitive load, which can make people feel tired and reduce productivity (H). Low retention/recurrence of user (S).||5/5||4/5||Avoid having physical elements that do not make “sense” in a space or are too contrasting.|
|SPATIAL VARIETY||Too boring||Little to no variance in simulation or in physical elements.||Low levels of engagement (H). People “ignoring the space” creating low use (S). Large areas of unused space (S).||1/5||3/5||Programming appropriate numbers of seating areas/arrangements to encourage easy choice of seating upon arrival for user(s).|
|SPATIAL VARIETY||Not eneough enrichement||Little no varience in space types for people to choose depending on scale and task.||Incorrect/contrived use of spaces to support tasks (S). Low satisfaction of space, will seek other locations (S).||3/5||4/5||Ensure that throughout the Third Space there are areas/rooms that cater for high-tech demands, personal educational workshops, large groups, private groups. As it has been discovered, these industries will need to spend time on training, collaborating, and doing sprints of solo work.|
|SPATIAL VARIETY||Too boring||Little to no variance in simulation or in physical elements.||Low levels of engagement (H). People “ignoring the space” creating low use (S). Large areas of unused space (S)||1/5||3/5||Programming appropriate numbers of seating areas/arrangements to encourage easy choice of seating upon arrival for user(s). This is a priority for the meeting rooms that should be more than boardroom tables and chairs. Meeting rooms are used for more than one function and therefore there should be choice either wihtin the room or when rooms are booked they should be booked with style. This however does not mean that "creative" of "collaborative" rooms are created - it means that focus shifts from executive boardroom to calmed private living room.|
|VISUAL||Incorrect lighting in relation to tasks||Unprogrammed lighting / Poor lighting||Eye fatigue and lowered levels of concentration (H). Overuse and crowding of well lit areas (S). People will not use space as a result of physical strain (S).||5/5||4/5||Controllable light fixtures A balance of natural to synthetic light Reduced use of LED lighting. 200-400 lux illuminance levels to be achieved at personal workstation. Easily accessible user controls, from individual task lights to dimmers for overhead fixtures, can not only result in energy savings but also empower occupants and make them feel more invested in their environment. Having a sense of control, even on a seemingly small scale, makes most of us feel better instantly.|
|VISUAL||No natural light||No windows||Disruption of circadian rhythm, which can disrupt sleep (H). Reduced concentration on tasks (H). Reduction in dwell (S).||5/5||5/5||Introduce circadian light sources in space, reduce LED and sodium lighting. Lights should be part of the architectural design of space and not just lamps dotted on desks.|
|VISUAL||No access to natural views||No windows or external greenery.||Higher levels of stress (H). Increase cognitive load (S). Reduction in dwell (S). Reduction in return rate (S).||5/5||4/5||Any windows facing on to the grey buildings around the City of London should be done via greenery, such as plants lining window sills from the inside. Invest in a high tech lighting system and work with a lighting designer who can reflect and maximise natural light as well as make compensations.|
|VISUAL||Disorientation||Sudden and steep change in lighting||Sudden contrasts in light levels e.g. coming out of a well-lit area into a dark area or vice versa can be a problem because it takes the eye several seconds to adapt to new lighting conditions (H). Stalling in motion (S).||1/5||4/5||Changes in lighting levels should be made gradually where possible.|
|VISUAL||Eye Fatigue||Light modulation at lower frequencies (about 50 Hz or less) which is visible to most people, is called flicker.||The eye is particularly sensitive to flicker and it is especially detectable at the edges of the visual system’s field of view. Flicker can, depending on individual sensitivity, be a source of both discomfort and fatigue. It may even cause epileptic seizures in some people. Therefore it needs to be avoided (H).||3/5||4/5||Ensure that all private/concentrated working spaces have lights that do not go below 50 Hz|